Frequently Asked Questions


This section lists some of the frequently asked questions and their answers. If your query is not addressed below, please contact us through our chat window at bottom right corner on home page of this website or contact us option within the app or drop us an email: support@finart.app


What is FinArt?
One app for all your banks, credit cards, e-wallets, food cards and bills. It automatically organizes your expenses, payments, bills and all sort of financial transactions at one place, based on SMS data available in your phone.

Core strength of FinArt is ease of use, proprietary artificial intelligence and machine learning capabilities to enable most intuitive user experience and best data security & privacy controls It offers many other features like bank balance tracking, multi device sync, category wise budget, multi-currency transactions, custom start day of the month and so on.


What are the data security and privacy controls?

1. App works without email, phone number or any other id based registration.

2. It does the sms processing locally and that too for transactional sms only (personal SMS are ignored).

3. Private mode operation - it ensures sms text or financial transactions never go out of your phone

4. Google drive backup - You data is not backed up on our servers. You have an option to schedule auto backup of your data onto google drive.

5. App lock can be enabled to prevent someone looking at your financial data on your phone.


Which platforms does FinArt support?
Android - Supported.

iOS - Not supported. iOS does not allow any app to read SMS inbox so core functionality of FinArt can't be provided for iOS users.


Which banks, credit cards and billers are supported?
App supports all leading banks, wallets, credit cards, billers and merchants across the world. This list is growing with each passing day. If any of your SMS is not detected by the app, please share one sample SMS with us using contact us option, we will fix it right away.


Net banking, Credit Cards and Debit Cards
Amex (American Express) Allahabad Bank, Andhra Bank, Axis Bank, Bandhan Bank, Bank of Baroda (BOB), Bank of India(BOI), Bank of Maharashtra , Catholic Syrian Bank , Canara Bank, Central Bank of India (CBI), Citibank, City Union Bank ,Corporation Bank, DBS Bank, DCB Bank, Dena Bank , Deutsche Bank , Dhanlaxmi Bank, FEDERAL BANK, HDFC Bank, HSBC, ICICI Bank, IDBI Bank, IDFC Bank, India Post, Indian Overseas Bank, Karnataka Bank, Karur Vyasa Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Indian Bank, IndusInd Bank, Jammu and Kashmir Bank, Kotak Mahindra Bank, PMC Bank, PSB Bank, , Saraswat Bank , Punjab National Bank (PNB), OBC, RBL Bank, Royal Bank of Scotland (RBS), Standard Chartered (Stanchart) Bank, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore,State Bank of India (SBI), SBI TATA, Syndicate Bank, UCO Bank, United Bank of India (UBI), Vijaya Bank, YES Bank

Businesses, Services, Wallets
ACT Broadband, Aircel, Airtel, Airtel Money, Airtel payments bank, Amazon Pay, Axis Wallet, BookMyShow, BSNL, Cleartrip, FreeCharge, GoIbibo, ICICI Meal Card, HDFC foodcard, Forex cards, ICICI Multi-Wallet Card, Idea, Infosys SmartCard (iMoney), IRCTC, JioMoney Wallet, MakeMyTrip, Mobikwik, Olacabs, Ola Money, Paytm, PayZapp, ICICI Pockets, Reliance Mobile, Sodexo, Ticket Restaurant, Vodafone, Yatra, Zeta, Google Pay, ePayLater, Simpl, Netflix, Hotstar, Amazon prime, Bigbazaar Future Pay

DTH & Mobile billers
Airtel, Dish TV, Sun, Tata Sky, Videocon, Vodafone, BSNL, Reliance Jio

Utilities (Gas, Electricity)
Adani Gas, APEPDCL, APSPDCL, BESCOM, BSES, CESC, DHBVN, Gujarat Gas, GUVNL, Mahanagar Gas, MSEDCL, PSPCL, Sabarmati Gas, TANGEDCO (TNEB), TATA Power, TSSPDCL, UHBVN, UPPCL

Insurance
HDFC Life, ICICI Prudential, Kotak Life, Reliance life, LIC, MAX Life, SBI Life


What is the FREE TRIAL all about?
FINART is a premium app. It is FREE to download and use during the intiial free trial period without any enrollment into future commitment paid plans. If you are happy with the app experience and our support services during the free trial, you can opt for any of the available paid plans when your free trial ends. If you don't like the app experience, please share your feedback/recommendations with us. We act on such feedback promptly to improve the app and ourselves. If you decide to discontinue with FINART, you can stop using the app without any worry as you won't be charged any payment.


Which subscription plans are available?

Yearly Individual Plan: You pay nominal annual fee to use all FinArt features except business profile section

Lifetime Individual Plan: You pay nominal one-time fee to use all FinArt features except business profile section

Yearly Business Plan: You pay nominal annual fee to use all FinArt features including business profile section and priority customer support. Business profile section allows you to manage your personal and business accounts separately and seamlessly

Lifetime Business Plan: You pay nominal one-time fee to use all FinArt features including business profile section and priority customer support.Business profile section allows you to manage your personal and business accounts separately and seamlessly

Yearly Family Plan: You pay nominal annual fee to use all FinArt features except business profile section on 2 devices. This is the recommended and best suited plan for couples to manage their combined household expenses and budgets


**Prices for these plans are mentioned on the subscription page inside FINART app


How to make payment for subscription?
Payment is processed by Google and they allow credit cards as a payment method for the annual subscription plans. And other payment methods , including debit cards, wallets, net banking etc will work for one-time / lifetime plans. Please refer payment methods to know more about supported payment methods like credit card, debit card, netbanking or your mobile carrier billing. If you face any issue during payment or your selected payment method is displayed as "Not eligible", please contact us or visit Google Support page


I am not able to make payment as it is showing "not eligible" for netbanking, debit card and UPI?
Payment is processed by Google and they allow only credit cards as a payment method for most of the subscription plans. And other payment methods , including debit cards, wallets, net banking etc will work for one-time / lifetime plans. For more details, please refer to payment methods supported by Google play like credit card, debit card, netbanking or your mobile carrier billing. Visit Google Support page for troubleshooting.


How do I manage or cancel my recurring subscription?
You can manage or cancel your recurring subscription anytime in Subscriptions section of your Google play app (Main Menu > Subscriptions).
If you cancel your subscription, Google may not issue the refund for current billing period and FinArt will continue to work for the remainder of the current billing period, regardless of the cancellation date. Your cancellation goes into effect after the current billing period has passed. However, you can contact us directly and we will review your request for refund of unused subscription period. We will review all such requests on case-by-case basis.


What if FinArt does not detect SMSes from my bank/service provider?
We are continually adding support for more businesses and services. If your bank or service provider is currently not supported, please use "Contact us" option from within app to send 1 sample SMS to us. We usually add the support for new SMS within 8-12 hours from reporting


How do I add/edit the categories?
There are 18 pre-defined and unlimited custom categories. You can select any name, icon and color for the custom categories. To add a new category, tap on the plus button on category selection screen. To edit any custom category at later stage, do a long press on that category's icon from category selection page.
You also have an option to assign hashtag (#tag) to any transaction from the edit screen. This can help in sub-categoring your transactions. For eg #flight, #hotel, #cab, #subscriptions and so on.


What are the different types of transactions and their purpose?
All transactions are grouped under 3 heads:
1.Expenses: All charts (ie line trend, pie chart, bar chart etc) are prepared using expense transactions. Expenses can be further categorized under different heads like Groceries, Dining, Fuel etc. Cashback and refund transactions are also included as negative entries under Expense head to ensure accurate accounting.
2.Income: These transactions are your income transactions such as salary, bonus, rental income etc. Monthly total income is also displayed on line chart (alongwith expenses) so you can your income vs expense trend in a snapshot. 3.Others: Everything apart from Expenses/cashbacks/refunds and Income are included under this "Others" head. This includes transactions such as inter-account transfers, monthly credit card bill payment, wallet recharge/topup etc. Transfer transations are not included in the charts.


Does FinArt support e-wallets?
Yes. All types of accounts (including e-wallets) are supported.
When you topup/add money to wallet, you will receive debit SMS from your debited account. This transaction is moved from "Expense" to "Others" transaction head as this is a non-expense transaction (money moved from your bank acocunt or credit card to wallet account).


Why EMI and SIP transactions are displayed under "Others" head instead of Expense head?
EMI (loans) and SIP (investments) are special type of transactions. One may like to treat these transactions as an Expense or as a Non-Expense based on personal preference. By default FinArt treat these transactions as Non-Expense but you can change the type to Expense from Edit screen. If you do so once, FinArt will start treating these transactions as Expense in future.


Account balance displayed in FinArt is not correct. Why?
FinArt displays the account balance as per the balance information available in latest SMS for that account. It can also adjust the balance automatically based on latest debit / credit sms for the account. To ensure that balance is adjusted based on debit/credit sms, please make sure auto-adjust setting is turned on for that account account from account settings page.


How can I Add spends manually if no SMS received?
At times, the bank may not send an SMS for a transaction or you may not receive it due to poor network/on roaming etc. You can add such spends manually by tapping the "+" button on home screen and selecting the account from the drop-down list.


How can I allocate ATM withdrawal amount to spends?
By default, FinArt adds all ATM withdrawals and cash income into your cash-in-hand amount and display it on home screen (pie/bar/list charts). When you add cash spends manually, cash-in-hand amount is reduced with equal amount. If you want to exclude cash-in-hand amount from expense total, you can do so from app settings by turning off "Treat cash-in-hand as expense" switch. If you do so, your total monthly expense amount will include cash expenses and ignore the cash-in-hand amount.


I am unable to see any spends in the app (Xiaomi, Vivo, Lenovo)
Installed FinArt on a new phone, or have reset it and there are no SMSes? Once you start receiving SMSes, FinArt will automatically detect them and display your spends.

There is a known issue with some phone and some settings have to be enabled for proper working of FinArt:

Xiaomi - Add FinArt to Autostart via Security App-Permissions-Autostart. Xiaomi has added an extra permission for "Service SMS" in MIUI8 - enable it from Security App-Permissions-Other Permissions-FinArt

Vivo - Switch on FinArt to run in the background from iManager->App manager->Autostart manager

Lenovo - From Settings->Power Manager->Background App Management- enable autostart for FinArt

and other devices which specifically require you to enable the app to run in the background. Once done, kill the app from active apps list and relaunch it. Run the Rescan SMS option from Settings.


How can I manage loans: liabilities and amount lent to someone
1. Create a new account with that person's name
2. Set the balance of the account equal to liability amount
3. Whenever you make a partial / complete payment, add a "Transfer Out" transaction against that account
4. Whenever you receive more credit, add a "Transfer In" transaction against that account


How can I use FinArt across multiple devices?
You can sync data across your own multiple android devices or family member's android phone. Use "Sync with Family" option from app drawer. This helps in managing entire family expenses and budget from one device. To use this feature, you may have to enable location permission for FinArt on both phones.


How can I export data to CSV(Excel)?
To export your data, select 'Export/Email' from top right 3-dot menu on list screen.


How can I restore FinArt data on reset/to new phone?
On your old phone, make sure auto backup is scheduled onto your own google drive. Or you can take the data backup manually from your old phone and copy it to your google drive account.

On new phone, goto App drawer->Settings->Restore and select the backup file from your google drive.

Also you can use "Sync with Family" feature from settings to copy data from one android phone to another.


I have my previous data in another app or excel sheet, how do i import that data in FinArt?
FinArt's default import facility works only for the data which is exported from FinArt. However we have tools available with us which can help you to import your data from any of the well known money management apps or standard format excel sheets. This facility is available only to our premium subscribers.


How can I reset app data and start afresh?
You can use "Reset app data" option from App drawer->Settings section of the app to delete the existing data and start afresh. Be aware that data once deleted can't be recovered unless you have taken data backup using backup option (App drawer->Settings->Backup), so use this reset option very carefully.


How can I delete data from the app/server?
We at FinArt, do not keep any of your data and there is no registration done at the time of first use of the app. So if you decide to stop using FinArt, you can simply uninstall the app and all your data is erased from the phone.


If your question or doubt is still not addressed, please contact us through our chat window at bottom right corner on home page of this website or contact us option within the app or drop us an email: support@finart.app